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Welcome to HIMG

A Division of Ultimate Health Services, Inc.

Patient Information Guide

CHOOSING A PHYSICIAN

For more than 30 years, HIMG has provided quality care and service to our patients. Your health and well being is important to our physicians and staff. We are dedicated to helping you manage your health.

We ask each of our patients to choose a Primary Care Physician (Family Medicine or Internal Medicine) to manage their primary care needs. If Specialty services are needed, your Primary Care Physician will refer you to the most qualified specialty care physician. Contact our Central Appointment Desk at (304) 528-4600 for more information.

APPOINTMENTS

Please call (304) 528-4600 to make an appointment with an HIMG provider or fill out our online Appointment Request Form.

In order to give quality care to each patient, it is necessary to schedule appointments. By scheduling appointments, each patient will be assured of adequate time with their nurse and physician.

Call and schedule appointments as early as possible. If we do not have an open appointment and you are ill, we will set aside a special work-in time.

If you come into the clinic without an appointment or a special work-in time, you will be considered a walk-in (a walk-in patient is seen after our regular appointments and work-in appointments) or you will be referred to our NowCare Center.

NowCare

If you have a minor emergency, you will be seen in a timely manner. If you or a family member should ever have a life-threatening emergency, go directly to the nearest emergency room.

For non-threatening needs after clinic hours, call the HIMG 24-hour phone line at (304) 528-4600 and you will be contacted by the HIMG provider on call.

EMERGENCY CARE

If you feel as though your condition is life threatening, contact 911 immediately for transport to the nearest hospital or emergency clinic.

In the event you go the hospital emergency room, please ask them to notify your HIMG physician as soon as possible.

MAKING YOUR VISIT A SUCCESSFUL ONE

Our goal is to provide you with high quality medical care and friendly, compassionate service.

After your visit, we welcome your feedback regarding our services. Your comments help us improve the services we provide. Patient comment cards are located in all HIMG lobby areas. Please take the time to complete a card and return it to us.

If you would like to discuss your experience at HIMG, please contact the Patient Help Line at (304) 528-4600.

ITEMS TO BRING WITH YOU

To ensure that your visit to HIMG goes as smoothly as possible, take a few minutes to assemble all the items you will need to have on hand when you arrive. Such preparation will ensure not only that you receive the best care possible, but that associated issues, such as insurance and billing, are handled efficiently and correctly. Please bring the following:

• Questions to Ask - Please feel free come to your appointment with a list of questions you would like your HIMG physician to answer.
• Your health insurance card(s) and any required authorization, authorization information, and pre-certification information or referral forms.
• Any pertinent medical information, records, or test results given to you by non-HIMG physicians.
• A list of any medicines you have been taking at home and/or the medicines themselves in their prescription containers
• A list of any known food and/or drug allergies.
• If your treatment is covered by Workers' Compensation, a letter of authorization from your employer.
• Financial resources (cash, personal check, VISA, Discover or MasterCard are accepted) to cover co-payments or to make payments on your HIMG personal account
• You (and any family members or friends who may accompany you) may want to bring reading material or handwork for any waiting times you may encounter.

FINANCIAL POLICY

Charges for Professional Services

HIMG is committed to providing quality care at a fair monetary rate to its patients. Our fees are determined by analyzing charge information provided in publications at both the national and regional levels.

The provider determines the level of service that is billed to each patient. This determination is made based on a number of factors including the severity of the patient's condition, the number of body organs effected by the condition, time spent face to face with the patient discussing their condition as well as time spent analyzing the patient's clinical information. Each of these factors contributes to the level of care and ultimately the charge associated with each patient encounter and/or test.

Third Party Contracts

HIMG has written/formal participation agreements with a wide range of third party insurance carriers. Appropriate contractual adjustments will be taken by HIMG with those carriers. If you are covered by an insurance that HIMG does not have a written agreement with, or you have no third party coverage, you will be responsible for payment in full regardless of a carrier's arbitrary determination of usual and customary rates (UCR). If you have a question regarding HIMG participation with your particular insurance, please contact a receptionist or the business office for assistance.

Payment of Services

Each patient is responsible for co-payments, co-insurance, and deductibles regardless of insurance coverage. All co-payments are due at the time of service. Any patient due balance on an account will be discussed with the patient during each visit. HIMG does offer an Extended Payment Plan with prior written approval. Please contact the business office to inquire about this type of arrangement.

HIMG accepts payments by Cash, Check, Money Order, Visa, Master Card, Discover, and Debt Card bearing any of these logos. You may also make a credit card or debt card payment over the telephone by calling the business office at 528-4600.

Help Control Costs

You can help HIMG control costs by making sure we always have your most current information. This includes basic patient information, such as mailing address and telephone number, as well as a listing of all insurance plans you are covered under. This will allow HIMG to continue to provide services at a reasonable rate to all patients.